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Dust Commander® FAQ

Dust Commander® FAQ's Just For You!

Dust Commander Questions

What is Dust Commander?

Dust Commander® provides an ultra clean, highly efficient, and healthy way to remove tile and thinset from your home or business. The Dust Commander® system is made up of proprietary, patent pending equipment, uniquely developed processes and thoroughly trained flooring technicians. With our system, there is no need for plastic sheeting or tape for dust control.

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I have heard about the Dust Commander® System for tile removal and was extremely impressed by the videos. Can you tell me more?

Dust Commander® provides an ultra clean, highly efficient, and healthy way to remove tile and thinset from your home or business. The Dust Commander® system is made up of proprietary, patented equipment, uniquely developed processes and thoroughly trained flooring technicians. With our system, there is no need for plastic sheeting or tape for dust control. The video on the first page of our website accurately depicts the Dust Commander® System in action.

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How far in advance do I need to call and book my appointment?

Another great aspect about Dust Commander® is the number of teams we have that are trained and ready to remove tile in a very short notice. We have a general turnaround time of 2 weeks. But, in most cases we are able to schedule appointments that same week. To book appointments just call 903-357-4640 or visit our website,, and fill out a "Contact Us" form and we will get back with you ASAP.

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What steps do I need to take in preparing my home or business to have Dust Commander® remove my flooring?

If Dust Commander® is removing tile or wood from rooms with furniture or appliances in them, it is important to get those things out of the way. We do offer moving and appliance detaching services for an additional cost. Other than that, you can just sit back and relax!

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I have never really had tile removed before, but I have heard that it can be a horrifying mess. Is it really that dusty? How "dustless" is the Dust Commander® system?

If you speak to anyone who has had tile removed from their home or business, the general consensus is that the traditional method causes complete disaster and they wish they would have known about the Dust Commander® system sooner. Traditional methods of tile removal create unbelievable amounts of dust that permeate ALL areas of your home and, not to mention, your lungs as well. A typical 500 square foot area of ceramic tile will produce close to 300 pounds of dust! However, the Dust Commander® System provides the removal of flooring material without the apprehension of toxic, dangerous silica concrete dust invading every square inch of your living or work space by capturing it at the source. We accredit our system to being 99% cleaner than the traditional method of tile removal.

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My flooring retailer told me I have nothing to worry about because their installers use plastic and tape to contain the mess and the dust. I understand this is usually how it is done but does it really work?

The use of plastic and tape may reduce the amount of dust in a very small, confined area such as a closet or bathroom. Nevertheless, we must warn you that when the plastic is taken down or even just slightly parted to walk from one room to the other, there is no way to avoid large amounts of dust flying off of the plastic and onto your walls, into your air vents, and all over your furniture, closets, window treatments, electronics, etc. The Dust Commander® System is hands down the best way to prevent dust movement because it captures the dust the very moment it is created. You can see how messy the traditional method of tile removal is by watching the video on the first page of our website,

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The flooring retailer I just went to said they offer "free" tile removal if I buy from them and let them install it. Is this a good deal?

Ever heard of the saying, "If it sounds to good to be true, it probably is."? Some flooring retailers have special agreements with their installer that they have to remove the tile for free in exchange for getting installations. Therefore, these installers are not motivated to make any attempt to control the dust since there is no money involved. Speed is their only concern since they will only get paid for the amount of flooring they put down, not take up. As you might suspect, these installers usually do not remove all of the thinset and may actually lay the new floor over varying heights of existing thinset. If your floor is installed in this manner, it not only looks terrible, but it does not last very long either. This all being said, the only time you want to hear the word "free" when it comes to your flooring experience is when you call Dust Commander® "Virtually Dust Free" tile removal.

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What type of homeowner or individual is the Dust Commander® System designed to help?

The Dust Commander® System is most beneficial for those homeowners or individuals with health issues such as asthma, allergies, or other respiratory conditions, the elderly, those who are health-conscious, or cultivated about quality, workmanship and value. Our service is also perfect for those who are very particular about the cleanliness of their home and want to avoid the mess and stress that the traditional tile removal method is certain to cause.

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I just purchased my home and when I take possession, I would like to put down new floors while the home is still empty. Do I need the Dust Commander® System tile removal service?

Absolutely! Whether the home is empty or occupied, the Dust Commander® System can prevent very expensive damage to your concrete and central air system. With traditional methods of tile removal, the old-fashioned tools can actually cause extreme concrete damage, as well as fill your air ducts, heating and cooling system components with large amounts of fine dust. By having your air ducts cleaned you will incur another cost that can range anywhere from $250 to $800! In addition, your walls, ceilings, cabinets, ceiling fans, and light fixtures will be covered with dust, which will require professional help or a large amount of your own time. As we all know, time is money. Professional cleaning is very expensive and this type of dust requires not only one cleaning, but multiple cleanings. The Dust Commander® System has been designed to preserve the integrity of your concrete, capture all the dust created during the tile and thinset removal process, and protect the investment you made in your new home.

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As a remodeler, I already have certain installers doing my tear-outs. Why would I want to change to the Dust Commander® System?

The Dust Commander® System is ideal for any renovation project and gives you a competitive edge over other remodelers. Imagine the unique market you can now access - very particular customers, those with allergies, asthma, and other respiratory conditions - those that are willing to spend a little more money to have it done the dustless route. Many clients are unwilling to buy new flooring for their homes because they are aware of the harmful dust and debris created in the process. There is a great marketing opportunity for your store if you choose to offer DUSTLESS TILE REMOVAL!! Offering the Dust Commander® System instead of traditional tile removal methods sets your business apart from the competition and creates infinite possibilities. The time will soon come when clients will demand dustless floor removal and with the help of Dust Commander®, your store will be ahead of the group.

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I am a flooring installer and I hate to tear out floors. It is time consuming and there is no profit in it. Can my customer hire you directly for tile removal so that I can stop doing tear outs?

Yes, we would love to take the burden of tile demolition off of your hands! Since you are an expert at installing floors, you have recognized that we are experts at removing them with our Dust Commander® System. Not only will we remove the floors cleanly and quickly, they will be measurably flatter and better prepped for an easier installation. This will give your customer the best possible experience. Creating satisfied customers means that they will be more likely to refer you to their friends, co-workers, family, church members, etc. Changing your current business model to integrate the Dust Commander® System will be one of the best business decisions you ever make.

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This is such a unique service, who came up with the Dust Commander System and how?

Don Preston has been in the flooring business since 1994. In those two decades, he has consistently seen problems with the traditional tile removal process. The biggest problem is that too much dust and mess is left behind in customers’ homes. The dust sticks around for months after the removal and is unhealthy for those with asthma/allergies and children. An additional problem he has found, is flooring customers deciding to live with old, outdated tile because they don’t want to suffer through the months of mess left by the process. Another issue Don sees is flooring stores and installers avoiding tile removal jobs altogether because customers are always unprepared & unhappy with the volume of dust created in their homes.

Don has spent countless hours researching ways to make the tile removal process virtually dust free. He considered and tried several devices on the market, but all had the same issue – they continuously got clogged. Also, most of the devices required hands and knees operation which is physically strenuous to the technicians operating them. So he decided to build his own device that would solve all these problems!

In the past two years, Don has built and field-tested over fifty different designs, making slight changes and additions along the way. He now believes he has perfected his virtually dust free tile removal system and is proud to introduce, and offer you, DUST COMMANDER ®.

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What are the other benefits of the Dust Commander System?

Aside from being 99% cleaner than the traditional method, Dust Commander is also much healthier because it prevents silica from getting into your lungs and the lungs of the workers.

It is two times faster than the traditional method… we can actually remove up to 600 sq. ft. of tile in a day. Sometimes even more depending on the thickness of the thinset.

The Dustless grinding preps the floor for installers by leaving it smoother and flatter than the traditional method would.

AND, believe it or not, on top of preventing stress, Dust Commander saves a lot of money as well. When using the traditional method people do not account for expenses such as cleaning, hotel rooms and time. Like they all say, time is money!!

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Can Dust Commander remove any type of flooring or what types are best to be removed using this system?

Dust Commander does a wide variety of tile removal such as Ceramic, Porcelain, and Slate; we also remove Marble, Travertine, and Saltillo which are stone tiles as well as VCT (or Vinyl). Other than tile we can also take up solid wood and engineered wood which can often be a tough and time consuming job for those using the traditional method.

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